CUSTOMER EXPERIENCE SPECIALIST

Arctic Factory is a global minded design agency from Lapland.

Our goal is to solve more or less wicked problems with interdisciplinary design teams.

C O N T A C T

R E F E R E N C E S

Arctic Factory Young Entpreteneur of the

Arctic Factory Bronze Medal of Honor.png

POPULAR SERVICES

SERVICE

DESIGN

STRATEGY

Many companies have the magic words “Customer Centered” written in their strategy.

Still most companies lack the tools to actually develop their customer experience. Service Design is the toolkit needed and that's why every successful company needs a service design strategy.

S E R V I C E S

C O N T A C T

W O R K S H O P S

"The turnover of design alert businesses grew up by an average of £ 225 per £ 100 invested"

British Design Council

The value of Design Factfinder report

WHAT

ON EARTH

IS DESIGN?

It's simple! Design is understanding and expertise of the user experience.

Designer relieves the customers path by research, prototypes and development.

With that data and knowledge

you can build and provide products and services that are more desirable,

more used and more efficiently produced.

C O N T A C T _ U S

HOW

TO USE

DESIGN?

S E R V I C E S

"Companies investing in design enjoyed 22% higher turnover growth than non-investing companies, and 40% higher if the investments were continuously higher."

Danish Design Centre

The Economic Effects of Design

You can contact a design agency like Arctic Factory and start to grow your business.

We suggest you to create your company's Design Strategy first. The goal is to create a culture of continuous development that is part of every employee's daily life.

But call us and let's take the first design step together.

C O N T A C T _ U S

WE HAVE WORKED WITH SOME AWESOME PROJECTS & PEOPLE

C O N T A C T

R E F E R E N C E S

LEARN

See the unseen parts

of your customers experience.

We'll teach you the basics of design and customer service so you will get the mindset of a developer.

You can order a single lecture or workshop or we can provide you a larger package.

Every successfull company has

a design strategy.

With us you can build your company's strategy of creating new and developing current products and services.

Strategic use of design brings you more money and saves your resources.

CREATE

A STRATEGY

WHAT CAN

YOU ACHIEVE

WITH US?

DEVELOP

Make business development based on user analyze and knowledge.

Arctic Factory is business development partner who can provide you the most valuable knowlege about your products and services.

When you understand the real problem you can find the right solution.

S E R V I C E S

W O R K S H O P S

SOME DESIGN STORIES

R-COLLECTION CIRCULAR ECONOMY CONCEPT

R-Collection has produced top quality, functional leisurewear for four decades. We co-operated with Design Forum Finland and created a new and innovative circular economy and marketing concept based on history of R-Collection.

Arctic Factory Innovaatioseteli Aurora H

AURORA HOLIDAYS BUSINESS DEVELOPMENT

We are an official Innovaatioseteli service provider of Business Finland. With Innovaatioseteli funding we helped Aurora Holidays to develop their new services and commerzialice them.

HEALTHCARE CUSTOMER EXPERIENCE WITH SITRA

How do healthcare and design thinking come together? We designed and produced a design coaching program for 13 Finnish hospitals and health centers. The program was founded by Regional Council of Lapland and The Finnish Innovation Fund Sitra.

ARCTIC

DESIGN

WEEK

PRODUCTION

In just a few events, a Volkswagen designer and a Finnish entrepreneur can snow-surf, ride electric snowmobiles, and sit by the campfire under the Northern Lights. We made it happen!

R E F E R E N C E S

WHO YOU

GONNA

CALL?

C O N T A C T _ U S

We're here to help you!

Julius Oförsagd

CEO & Creative Director

+358408668737

Jussi Olavi Jokinen

Project & Sales Manager

+358408237747