CUSTOMER EXPERIENCE SPECIALIST

Arctic Factory is a global minded design agency from Lapland.

Our goal is to solve more or less wicked problems with interdisciplinary design teams.

POPULAR SERVICES

SERVICE

DESIGN

STRATEGY

Many companies have the magic words “Customer Centered” written in their strategy.

 

Still most companies lack the tools to actually develop their customer experience. Service Design is the toolkit needed and that's why every successful company needs a service design strategy.

Varaa maksuton 30 minuutin keskustelu, jossa katsotaan yhdessä, miten Arctic Factory voi olla tukemassa organisaatiosi menestystä palvelumuotoilun keinoin!
Varaa maksuton kartoitus
30 min

WHAT

ON EARTH

IS DESIGN?

It's simple! Design is understanding and expertise of the user experience.

Designer relieves the customers path by research, prototypes and development.

With that data and knowledge

you can build and provide products and services that are more desirable,

more used and more efficiently produced.

HOW

TO USE

DESIGN?

You can contact a design agency like Arctic Factory and start to grow your business.

We suggest you to create your company's Design Strategy first. The goal is to create a culture of continuous development that is part of every employee's daily life.

But call us and let's take the first design step together.

WE HAVE WORKED WITH SOME AWESOME PROJECTS & PEOPLE

LEARN

See the unseen parts

of your customers experience.

We'll teach you the basics of design and customer service so you will get the mindset of a developer.

You can order a single lecture or workshop or we can provide you a larger package.

Every successfull company has

a design strategy.

With us you can build your company's strategy of creating new and developing current products and services.

 

Strategic use of design brings you more money and saves your resources.

CREATE

A STRATEGY

WHAT CAN

YOU ACHIEVE

WITH US?

DEVELOP

Make business development based on user analyze and knowledge.

Arctic Factory is business development partner who can provide you the most valuable knowlege about your products and services.

When you understand the real problem you can find the right solution.

SOME DESIGN STORIES

R-COLLECTION CIRCULAR ECONOMY CONCEPT

R-Collection has produced top quality, functional leisurewear for four decades. We co-operated with Design Forum Finland and created a new and innovative circular economy and marketing concept based on history of R-Collection. 

AURORA HOLIDAYS BUSINESS DEVELOPMENT

We are an official Innovaatioseteli service provider of Business Finland. With Innovaatioseteli funding we helped Aurora Holidays to develop their new services and commerzialice them. 

HEALTHCARE CUSTOMER EXPERIENCE WITH SITRA

How do healthcare and design thinking come together? We designed and produced a design coaching program for 13 Finnish hospitals and health centers. The program was founded by Regional Council of Lapland and The Finnish Innovation Fund Sitra.

ARCTIC

DESIGN

WEEK

PRODUCTION

In just a few events, a Volkswagen designer and a Finnish entrepreneur can snow-surf, ride electric snowmobiles, and sit by the campfire under the Northern Lights. We made it happen! 

WHO YOU

GONNA

CALL?

We're here to help you!

Julius Oförsagd

CEO & Creative Director

julius@arctic-factory.com

+358408668737

Jussi Olavi Jokinen

Project & Sales Manager

jussi@arctic-factory.com

+358408237747

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SERVICES

Service Design

Strategic Partner

Product Development

WORKSHOPS

Basics of Service Design

Strategig Development

Brand

INNOVAATIOSETELI

 

Free consulting

Agile product development

FACTORY OFFICE

Monday - Friday 9:00 - 16:00

 

Y_North Business Hub

Aittatie 3, Rovaniemi

Lapland, Finland

© Arctic Factory 2019

 

PRIVACY POLICY

FACTORY EMAIL

hello@arctic-factory.com

JULIUS OFÖRSAGD

CEO & Creative Director

+358 40 866 8737

julius@arctic-factory.com

JUSSI OLAVI JOKINEN

Project & Sales Manager

+358 40 823 7747

jussi@arctic-factory.com

JOONAS ERVASTI

Sales & Growth Hacker

+358 40 708 1008

joonas@arctic-factory.com

Y-tunnus: 2646697-6

VAT ID: FI26466976

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