ILMAINEN WEBINAARISARJA VERSTAALLA
Miten hyödynnän palvelumuotoilua liiketoiminnassani?
Katso maksuttomat tallenteet webinaareista, jotka järjestettiin kesällä 2020 yhteistyössä Lapin Yrittäjien kanssa.
Webinaareissa muotoilija ja kokenut esiintyjä Julius Oförsagd kertoo palvelumuotoilusta ja antaa käytännön vinkkejä liiketoiminnan kehittämiseen asiakaslähtöisin menetelmin.
Many companies have the magic words “Customer Centered” written in their strategy.
Still most companies lack the tools to actually develop their customer experience. Service Design is the toolkit needed and that's why every successful company needs a service design strategy.
"The turnover of design alert businesses grew up by an average of £ 225 per £ 100 invested"
British Design Council
The value of Design Factfinder report
It's simple! Design is understanding and expertise of the user experience.
Designer relieves the customers path by research, prototypes and development.
With that data and knowledge
you can build and provide products and services that are more desirable,
more used and more efficiently produced.
"Companies investing in design enjoyed 22% higher turnover growth than non-investing companies, and 40% higher if the investments were continuously higher."
Danish Design Centre
The Economic Effects of Design
You can contact a design agency like Arctic Factory and start to grow your business.
We suggest you to create your company's Design Strategy first. The goal is to create a culture of continuous development that is part of every employee's daily life.
But call us and let's take the first design step together.
See the unseen parts
of your customers experience.
We'll teach you the basics of design and customer service so you will get the mindset of a developer.
You can order a single lecture or workshop or we can provide you a larger package.
Every successfull company has
a design strategy.
With us you can build your company's strategy of creating new and developing current products and services.
Strategic use of design brings you more money and saves your resources.
Make business development based on user analyze and knowledge.
Arctic Factory is business development partner who can provide you the most valuable knowlege about your products and services.
When you understand the real problem you can find the right solution.
SOME DESIGN STORIES
R-COLLECTION CIRCULAR ECONOMY CONCEPT
R-Collection has produced top quality, functional leisurewear for four decades. We co-operated with Design Forum Finland and created a new and innovative circular economy and marketing concept based on history of R-Collection.
AURORA HOLIDAYS BUSINESS DEVELOPMENT
We are an official Innovaatioseteli service provider of Business Finland. With Innovaatioseteli funding we helped Aurora Holidays to develop their new services and commerzialice them.
HEALTHCARE CUSTOMER EXPERIENCE WITH SITRA
How do healthcare and design thinking come together? We designed and produced a design coaching program for 13 Finnish hospitals and health centers. The program was founded by Regional Council of Lapland and The Finnish Innovation Fund Sitra.
In just a few events, a Volkswagen designer and a Finnish entrepreneur can snow-surf, ride electric snowmobiles, and sit by the campfire under the Northern Lights. We made it happen!