SERVICES
Customer experience is 80% more important than the product itself
Visit Finland, 2019
SERVICE
DESIGN
CUSTOMER EXPERIENCE
Better products and services. More sales.
Every product and service has a customer's path and our service designer helps you consciously develop it better. With the knowledge, data and visualizations we can create and develop better and more profitable products and services for you.
EMPLOYEE EXPERIENCE
Committed staff brings you genuine efficiency and productivity.
Service design also takes into account your employees and resources. Employee experience affects on customer experience many ways but good empleyee experience itself brings you efficiency and productivity.
Companies continuously investing in design enjoyed 40% higher turnover growth than non-investing companies
DDC – Danish Design Centre
STRATEGIC
PARTNER
BUSINESS & DESIGN STRATEGY
Every successful company needs
a design strategy.
When you want to have a successful, effective and profitable business you need to have a strategy. We'll help you to understand and visualize your business and to map your resourses. We'll also tell and show you how to benefit from design in business.
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A service design strategy is a plan that intersects company functions to utilize service design in a company.
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The strategy visualizes the company's service design goals and tasks (vision and mission) from the perspective of the entire organization.
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The strategy is implemented through the company's universal service design model, which is applied on a unit-by-unit basis to operational activities.
SERVICE
DEVELOPMENT
The difference in productivity between companies that had invested in design and those that had not invested in design at all was over 50%.
SVID - Swedish Industrial Design Foundation
RAPID SERVICE
CONCEPTING
With service designer you can develop and design products and services based on data about customer's needs.
When you have a good analysis about you potential customers beforehand you can bring more desirable, more profitable and absolutely better products to the market.
CONCEPT & SERVICE BLUEPRINT
Our strength lies in agile product development and conceptualization.
The service design process involves gathering understanding, ideation, light prototyping and testing. Our service designer wants to create you a whole business concept of your product or service.
4000 € FUNDING FOR SERVICE DESIGN PROJECT
Now you can easily get Business Finland's 4,000 euros Innovation voucher for service design!
Arctic Factory is the official Innovation Voucher service provider and we will help you to apply for the financing of your idea. Please feel free to contact us!
PRICING
CONSULTING SERVICES
starting from 110 € / hour
Pricing for longer (over 80 hours) projects is agreed on a case-by-case basis.
Half a day Workshop 1375 € + travel costs
Whole day workshop 1775 € + travel costs
5-100 participants. The customer is responsible for the workshop facilities.