SERVICES

SERVICE DESIGN

STRATEGY

PRODUCT DEVELOPMENT

Customer Experience

Employee Experience

Service Design Strategy

Development & Design

Conceptualization

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Customer experience is 80% more important than the product itself

 

Visit Finland, 2019

SERVICE

DESIGN

CUSTOMER EXPERIENCE

Better products and services. More sales.

Every product and service has a customer's path and our service designer helps you consciously develop it better. With the knowledge, data and visualizations we can create and develop better and more profitable products and services for you.

EMPLOYEE EXPERIENCE

Committed staff brings you genuine efficiency and productivity​.


Service design also takes into account your employees and resources. Employee experience affects on customer experience many ways but good empleyee experience itself brings you efficiency and productivity.

Companies continuously investing in design enjoyed 40% higher turnover growth than non-investing companies

DDC – Danish Design Centre

STRATEGIC

PARTNER

BUSINESS & DESIGN STRATEGY

Every successful company needs

a design strategy.

When you want to have a successful, effective and profitable business you need to have a strategy. We'll help you to understand and visualize your business and to map your resourses. We'll also tell and show you how to benefit from design in business.

  • A service design strategy is a plan that intersects company functions to utilize service design in a company.

 

  • The strategy visualizes the company's service design goals and tasks (vision and mission) from the perspective of the entire organization.

 

  • The strategy is implemented through the company's universal service design model, which is applied on a unit-by-unit basis to operational activities.

SERVICE

DEVELOPMENT

The difference in productivity between companies that had invested in design and those that had not invested in design at all was over 50%.

SVID - Swedish Industrial Design Foundation

RAPID SERVICE
CONCEPTING

CONCEPT & SERVICE BLUEPRINT

4000 € FUNDING FOR SERVICE DESIGN PROJECT

With service designer you can develop and design products and services based on data about customer's needs.

When you have a good analysis about you potential customers beforehand you can bring more desirable, more profitable and absolutely better products to the market.

Our strength lies in agile product development and conceptualization.

The service design process involves gathering understanding, ideation, light prototyping and testing. Our service designer wants to create you a whole business concept of your product or service.

Now you can easily get Business Finland's 4,000 euros Innovation voucher for service design!


Arctic Factory is the official Innovation Voucher service provider and we will help you to apply for the financing of your idea. Please feel free to contact us!

PRICING

CONSULTING SERVICES

starting from 110 € / hour

Pricing for longer (over 80 hours) projects is agreed on a case-by-case basis.

WORKSHOPS 

Half a day Workshop 1375 € + travel costs

Whole day workshop 1775 € + travel costs

5-100 participants. The customer is responsible for the workshop facilities.

CONTACT US

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SERVICES

Service Design

Strategic Partner

Product Development

WORKSHOPS

Basics of Service Design

Strategig Development

Brand

INNOVAATIOSETELI

 

Free consulting

Agile product development

FACTORY OFFICE

Monday - Friday 9:00 - 16:00

 

Y_North Business Hub

Aittatie 3, Rovaniemi

Lapland, Finland

FACTORY EMAIL

hello@arctic-factory.com

JULIUS OFÖRSAGD

CEO & Creative Director

+358 40 866 8737

julius@arctic-factory.com

JUSSI OLAVI JOKINEN

Project & Sales Manager

+358 40 823 7747

jussi@arctic-factory.com

© Arctic Factory 2019

 

PRIVACY POLICY

JOONAS ERVASTI

Sales & Growth Hacker

+358 40 708 1008

joonas@arctic-factory.com

Y-tunnus: 2646697-6

VAT ID: FI26466976

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