SERVICES

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SERVICE

DESIGN

Customer experience is 80% more important than the product itself

 

Visit Finland, 2019

CUSTOMER EXPERIENCE

Better products and services. More sales.

Every product and service has a customer's path and our service designer helps you consciously develop it better. With the knowledge, data and visualizations we can create and develop better and more profitable products and services for you.

EMPLOYEE EXPERIENCE

Committed staff brings you genuine efficiency and productivity​.


Service design also takes into account your employees and resources. Employee experience affects on customer experience many ways but good empleyee experience itself brings you efficiency and productivity.

CUSTOMER

EXPERIENCE

EMPLOYEE

EXPERIENCE

SERVICE DEVELOPMENT

Companies continuously investing in design enjoyed 40% higher turnover growth than non-investing companies

DDC – Danish Design Centre

STRATEGIC

PARTNER

BUSINESS & DESIGN STRATEGY

Every successful company needs

a design strategy.

When you want to have a successful, effective and profitable business you need to have a strategy. We'll help you to understand and visualize your business and to map your resourses. We'll also tell and show you how to benefit from design in business.

BRAND STRATEGY

You need to know what you're doing because your actions make a brand.

Do you know how people feel when they interact with your business? Brand cannot be developed without thinking about the customer experience. Brand is not only marketing, brand is whole. Brand strategy helps you to take the lead in your own hands.

BUSINESS STRATEGY

DESIGN STRATEGY

BRAND STRATEGY

PRODUCT

DEVELOPMENT

The difference in productivity between companies that had invested in design and those that had not invested in design at all was over 50%.

SVID - Swedish Industrial Design Foundation

DEVELOPMENT & DESIGN

CONCEPT & SERVICE BLUEPRINT

With service designer you can develop and design products and services based on data about customer's needs.

When you have a good analysis about you potential customers beforehand you can bring more desirable, more profitable and absolutely better products to the market.

Our strength lies in agile product development and conceptualization.

The service design process involves gathering understanding, ideation, light prototyping and testing. Our service designer wants to create you a whole business concept of your product or service.

INNOVAATIOSETELI

PRODUCT DEVELOPMENT

SERVICE DEVELOPMENT

PRICING

CONSULTING SERVICES

starting from 110 € / hour

Pricing for longer (over 80 hours) projects is agreed on a case-by-case basis.

WORKSHOPS 

Half a day Workshop 1375 € + travel costs

Whole day workshop 1775 € + travel costs

5-100 participants. The customer is responsible for the workshop facilities.

CONTACT US

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AF logo vertical white.png

SERVICES

Service Design

Strategic Partner

Product Development

WORKSHOPS

Basics of Service Design

Strategig Development

Brand

INNOVAATIOSETELI

 

Free consulting

Agile product development

FACTORY OFFICE

Monday - Friday 9:00 - 16:00

 

Y_North Business Hub

Aittatie 3, Rovaniemi

Lapland, Finland

FACTORY EMAIL

hello@arctic-factory.com

JULIUS OFÖRSAGD

CEO & Creative Director

+358408668737

julius@arctic-factory.com

JUSSI OLAVI JOKINEN

Production & Sales Manager

+358408237747

jussi@arctic-factory.com

© Arctic Factory 2019

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VAT ID: FI26466976